A Refund Request will be deemed valid only if made within 48 hours from the time of purchase and the request will have to be made through an email to email@example.com specifying the student's email address and the phone number used during registration in Bohubrihi.
Conditions when refund request will be considered:
1. Course does not cover the content that was promised to the student Conditions when refund request will not be considered:
1. Purchased course is a career track course
2. Purchased course is an already exchanged course based on a prior refund request
3. Violation of community guidelines
After a refund request has been processed,, the user will receive a confirmation email from firstname.lastname@example.org mentioning the Transaction ID or Reference number. The enrolled course will be deleted from the user profile and if a user wishes to enrol in the course again, s/he will need to re-purchase the course.
Refunds shall be made to the bank, mobile financial services account, or card with which the purchase was made within 10 days of the refund request being successfully processed and approved by Shikho Technologies Bangladesh Limited. A confirmation email will be sent to the user once the process is completed.